Shipping and Delivery
How long does shipping take?
Most orders ship within 1 to 3 business days and arrive within 5 to 10 business days, depending on your location. Premium branded products like Flexispot may have different shipping timelines, which we will communicate at the time of your order.
Do you offer free shipping?
Yes — we offer free shipping on all orders to the continental United States. We do not currently ship to Hawaii, Alaska, or Puerto Rico.
Do you ship internationally?
Currently, we only ship within the continental United States. International shipping is not available at this time.
Can I track my order?
Yes — once your order ships, you will receive a tracking number by email so you can monitor your delivery in real time.
What shipping carriers do you use?
We primarily use USPS, UPS, and FedEx, depending on your order's size and weight.
Products and Brands
What brands do you carry?
ErgoWorksPro is an authorized dealer for premium ergonomic brands. We currently carry Kensington products and a wide range of ergonomic accessories. We are also a trade partner with Uplift Desk for corporate projects.
Are your products authentic and covered by the manufacturer's warranty?
Yes — every branded product we sell is 100% authentic and comes with the full manufacturer's warranty. We are an authorized dealer, which means you get the same warranty protection as buying directly from the brand.
Do you carry standing desks?
Yes — we carry height-adjustable standing desks from premium brands. Contact us at raffan@ergoworkspro.com for current availability and pricing.
Do you carry ergonomic chairs?
Yes — we carry a selection of premium ergonomic chairs. Contact us directly for current availability and to get a personalized recommendation based on your needs.
What is the difference between your products and what I can find on Amazon?
ErgoWorksPro is an authorized dealer for the brands we carry. This means you get genuine products with full manufacturer warranty support, personalized guidance from someone who genuinely understands ergonomics, and the assurance that you are not buying a counterfeit product.
Orders and Payment
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Shop Pay.
Can I cancel or change my order after placing it?
If you need to cancel or change your order, please contact us immediately at raffan@ergoworkspro.com. We will do our best to accommodate changes before the order ships. Once shipped, we cannot cancel orders.
Is it safe to enter my payment information on your store?
Yes — our store is secured with SSL encryption and all payments are processed through Shopify Payments, which meets the highest industry security standards. We never store your payment information.
Do you offer payment plans or buy now, pay later?
We offer Shop Pay Installments, which allows you to split your purchase into easy payments. This option appears at checkout when available.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition and original packaging. Please get in touch with us at raffan@ergoworkspro.com before returning any item.
How do I start a return?
Email us at raffan@ergoworkspro.com with your order number and reason for return. We will provide you with return instructions within 1 to 2 business days.
Who pays for return shipping?
For defective or damaged items, we cover return shipping costs. For returns due to a change of mind, the customer is responsible for return shipping costs.
How long does it take to receive my refund?
Once we receive and inspect your return, we process refunds within 3 to 5 business days. The refund will appear on your original payment method within 5 to 10 business days, depending on your bank.
What if my item arrives damaged?
Please take photos of the damaged item and packaging immediately and email them to raffan@ergoworkspro.com within 48 hours of delivery. We will arrange a replacement or full refund promptly.
Ergonomics Advice
I do not know which products are right for me — can you help?
Absolutely — this is one of our favorite things to do. Email us at raffan@ergoworkspro.com or use the chat on our website and describe your current setup and what problems you are experiencing. We will give you honest, personalized recommendations at no charge.
What is the most important ergonomic improvement I can make right now?
For most desk workers, the single highest impact change is raising your monitor to eye level. The top of your screen should be at or just below eye level when sitting upright. This alone eliminates the neck strain that builds up from looking slightly downward for 8 hours a day.
Do I need an expensive chair to fix my back pain?
Not necessarily. Many back pain issues are caused by monitor height, keyboard position, and lumbar support rather than the chair itself. We recommend trying free adjustments first before investing in a new chair. That said, a quality ergonomic chair with proper lumbar support does make a significant difference for people who sit for more than 4 hours per day.
What is the correct height for a standing desk?
When standing, your desk should be at a height where your elbows are at 90 degrees with your shoulders completely relaxed. For most people, this is between 40 and 44 inches, but it varies with height. Most electric standing desks, including the models we carry, have a wide enough height range to accommodate virtually everyone.
How long should I stand at my standing desk?
Research suggests alternating between sitting and standing every 30 to 45 minutes is the optimal approach. Standing all day is not the goal — movement variation is. Set a phone timer to remind yourself to switch positions throughout the day.
Corporate and Business Orders
Do you offer discounts for bulk or corporate orders?
Yes — we offer special pricing for corporate and business orders. Contact us at raffan@ergoworkspro.com with your requirements including product types, quantities, and delivery location and we will provide a custom quote within 24 hours.
Can you outfit an entire office?
Yes — we work with businesses of all sizes, from single workstations to full office outfitting projects. We can coordinate delivery and, for larger projects in the Indianapolis area, professional installation through our trade partners.
Do you offer ergonomic consultations for businesses?
Yes — we offer free ergonomic workspace consultations for businesses with no obligation. We will assess your team's needs and recommend the most cost-effective solutions for your specific situation.
What is your turnaround time for corporate quotes?
We aim to provide corporate quotes within 24 hours of receiving your requirements.
About ErgoWorksPro
Who runs ErgoWorksPro?
ErgoWorksPro was founded by Raffan, a 14-year-old entrepreneur from Noblesville, Indiana, who started the business because he kept seeing desk workers in preventable pain. ErgoWorksPro is a registered Indiana business and authorized dealer for premium ergonomic brands.
Where are you located?
We are based in Noblesville, Indiana, and serve customers nationwide through our online store at ergoworkspro.com.
How do I contact you?
Email: raffan@ergoworkspro.com
Website: ergoworkspro.com
We aim to respond to all inquiries within 24 hours.
Are you a legitimate authorized dealer?
Yes — ErgoWorksPro is a registered Indiana business with a DBA certificate, Indiana Retail Merchant Certificate, and authorized dealer relationships with premium ergonomic brands. We are members of the Kensington Advantage Program and Uplift Desk Trade Program, among others.
Why should I buy from ErgoWorksPro instead of directly from the brand?
When you buy from ErgoWorksPro, you get a real person who genuinely understands ergonomics and will give you honest, personalized advice — not a generic customer service script. We will tell you honestly when a product is not right for your situation and help you find what actually is. Plus, we carry multiple brands so that we can recommend the best solution for your specific needs rather than just one company's products.